This website recognizes the importance of maintaining your privacy. This Policy describes how we treat user information we collect on www.thewiseguard.com and other offline sources. This Privacy Policy applies to current and former visitors to our website and to our online customers. By visiting and/or using our website, you agree to this Privacy Policy.


Terms of Use These Terms and Conditions (Terms of Use) state important requirements regarding your use of the WISE GUARD SERVICES Technical Support. By registering Services with WISE GUARD SERVICES, we assume that you have read and accepted the Terms and Conditions mentioned, WISE GUARD SERVICES may, at its own discretion and without prior notice, may change the Terms and Conditions. Should you not agree to be bound by each and every term and condition contained in this Agreement, you must leave this Site promptly and you may not retain our services.

REFUND POLICY For all the subscription based plans, a refund will be issued if WISE GUARD SERVICES have not been able to resolve even a single issue for you within the first 14 days of the subscription. If WISE GUARD SERVICES are able to resolve one or more issues, the fees for the Subscription Service will not be refundable. Not withstanding this WISE GUARD SERVICES may, at its sole discretion and on a case by case basis, agree to a refund of Subscription fees after deducting charges for servicing the Customer. For incident based plans, you will be eligible for refund when any of the following criterions are met: The issue is out of scope for the particular plan 10 days have not passed after the issue was last worked upon by an WISE GUARD SERVICES technician If a refund is initiated, the customer will be liable to receive the entitled amount within 15 Business days.

USER RESPONSIBILITY In connection with obtaining Services, you agree that you will: Cooperate with the WISE GUARD SERVICES: We will use commercially reasonable efforts to provide the support to you. Our experience shows that most issues can be corrected as a result of close cooperation between you and the technician. Please listen carefully to the technician and follow the technician’s instructions. You must confirm that the following conditions are true: The situation giving rise to the question is, reproducible on a single system, i.e., one central processing unit with its workstations and other peripherals; You must have knowledge about the hardware system, any software involved in circumstances surrounding the incident.

EXCLUSIONS FROM “SERVICES” Services shall not include the following: Service beyond the duration limitations identified in your Plan Order; Problem that can not be solved because its related to configuration of your computer or some other physical damage; Problems that may and do result from: External causes such as accidents, abuse, misuse, hardware problems, or problems with electrical power; Non Compliance with the WISE GUARD′s Ltd technician for resolving the query.

Right to Refuse, Suspend or Terminate Service Though WISE GUARD SERVICES has no limits on the amount of online support requests a Subscription based plan user may make during the subscription period, however, each Subscriber’s use of the support services for the subscription based plans are subject to WISE GUARD’s “fair use” policy. Under this policy, if at any time, in WISE GUARD’s sole discretion, typically, we will suspend, terminate or refuse service if we determine that a user is using a computer system in an improper or illegal manner, providing indecent or obscene content, violating the rights of privacy or publicity, violating the civil rights of others, conducting actions that defame a third party or entity, are publishing “hate” or intolerant material, or are threatening or harassing others. However, we may also suspend, refuse, or terminate service for any reason that we, in our sole discretion, consider appropriate to do so.

END USER LICENSE AGREEMENTS (EULA) In connection with our Service, we may provide to you, the use of certain software which is owned by WISE GUARD SERVICES or its third party licencors, and suppliers. We as well as the third party licencors reserve the right to update or change the Software from time to time and you agree to cooperate in performing such steps as may be necessary to install any updates or upgrades to the Software.

LIMITATION OF LIABILITY Regardless of anything in no event shall WISE GUARD SERVICES be liable to you in excess of the amounts actually paid by you to WISE GUARD SERVICES under the Plan Order that is the subject of the dispute. LIMITATIONS ON ACTIONS : Any cause of action by you must be commenced within one (1) year after the cause of action arose or it shall be forever waived and barred

MODIFICATION : WISE GUARD SERVICES reserves the right to amend the Terms and Condition, and the WISE GUARD SERVICES Portal at any time by (a) posting a revised version of the Terms and Conditions on the WISE GUARD SERVICES Portal, or by (b) sending information regarding any amendment to the Terms of Service to the email address you provide to WISE GUARD SERVICES in connection with registration. You are responsible for regularly reviewing the WISE GUARD Services website for any changes in the Terms and Conditions.


Get in Touch

Contact Info

Wise Guard Services
Unit 5 Martinbridge Trading Esta, 240-242 Lincoln Road, Enfield, Middlesex, EN1 1SP United Kingdom
Ph:- +44 (808)-169-3055 (UK) 
Ph: +1 (844)-731-6163 (US)
Email:- info@thewiseguard.com / support@thewiseguard.com
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