1) We are not able to satisfactorily fix your issue at first instance and you want a refund.
2) Our support finds that you have hardware issues beyond our control.
You will still get a free diagnosis of your system and devices and our analysis of possible issues.
1) You want to cancel your subscription in between. There will be one time cancellation fees plus you will be charged GBP 49.99 for every support requests that you have made till now.
2) You want to cancel your one time repair fees. There are no partial refunds in these cases. In extreme cases, we will be refunding you the difference of the amount you paid and our setup fees (GBP69.99).
You need to drop us an email at firstname.lastname@example.org We will get back to you in 2 business days maximum (excluding weekends). The refund might be reflected in your credit card statement between 5 days to 51 days depending on your credit card statement cycle. It is beyond our control. We typically process refund within 7 working days.
Important Note: We do not take refund/cancellation requests over phone/fax for security and audit purposes. Please make sure that if you want any refund or cancellation you are emailing your request to us at email@example.com and keep a copy of the sent email with you. Refund requests over phone/fax are not accepted or entertained at all. Please understand that this is not negotiable.
Kindly note that we have a fixed procedure for refund, if you simply call us and follow that procedure we assure you of a fair transaction. We keep call recordings of all our transactions and authorization info with us. If for any reason you feel you need the authorization information let us know and we can provide that to you.
Contact information. We might collect your Name, Email, Phone, Address, IP Address
Information you post. We collect information you post in a public space on our website or on a third-party social media site belonging to This website.
Demographic information. We may collect demographic information about you or any other information provided by your during the use of our website. We might collect this as a part of a survey also.
Other information. If you use our website, we may collect information about your IP address and the browser you're using. We might look at what site you came from, duration of time spent on our website, pages accessed or what site you visit when you leave us. We might also collect the type of mobile device you are using, or the version of the operating system your computer or device is running.
We collect information directly from you. We collect information directly from you when you contact us. We also collect information if you post a comment on our websites or ask us a question through phone or email.
We collect information from you passively. We use tracking tools like Google Analytics, Google Webmaster, browser cookies and web beacons for collecting information about your usage of our website.
We get information about you from third parties. For example, if you use an integrated social media feature on our websites. The third-party social media site will give us certain information about you. This could include your name and email address.
We use information to contact you: We might use the information you provide to contact you for confirmation of a purchase on our website or for other promotional purposes.
We use information to respond to your requests or questions. We might use your information to confirm your registration for an event or contest.
We use information to improve our products and services. We might use your information to customize your experience with us. This could include displaying content based upon your preferences.
We use information to look at site trends and customer interests. We may use your information to make our website and products better. We may combine information we get from you with information about you we get from third parties.
We use information for security purposes. We may use information to protect our company, our customers, or our websites.
We use information for marketing purposes. We might send you information about special promotions or offers. We might also tell you about new features or products. These might be our own offers or products, or third-party offers or products we think you might find interesting. Or, for example, if you buy product(s) from us we'll enroll you in our newsletter.
We use information to send you transactional communications. We might send you emails or SMS about your account or a purchase.We use information as otherwise permitted by law.
You can opt out of receiving our marketing emails. To stop receiving our promotional emails, please email firstname.lastname@example.org It may take about ten days to process your request. Even if you opt out of getting marketing messages, we will still be sending you transactional messages through email and SMS about your purchases.